Gathering data, monitoring performance and assessing metrics in order to facilitate service improvements are all activities associated with which part of the service lifecycle?

In addition to marketing activities, the ________ includes business functions such as human resource management and technology development

A) value chain B) marketing mix C) utility function D) customer relationship management process E) market position

Laura was employed by Style Unlimited a noted fashion house in Toronto as a fashion

stylist. Her contract of employment with the company provided that upon leaving the employment, she is prohibited from opening up a rival business for the next ten years in any part of Canada. Laura has recently moved to Vancouver and plans to open up her own fashion company. Which of the following is correct? A) The restraint will only be enforced if Style Unlimited can prove that Laura received independent legal advice prior to agreeing to it. B) The restraint will be strictly enforceable against Laura unless she can prove that it is not in her best interests. C) A court will likely find the restraint unreasonable D) Laura can be restrained from opening up her own business E) The restraint will not be enforceable against Laura unless Style Unlimited can show that it is in its best interests.