________ is additional inventory kept on hand so that if an order is delayed in arrival the current inventory is sufficient to cover the delay

According to the service profit chain, superior internal service quality results in ________

A) lesser service value B) increased word-of-mouth sales C) reduced after-sale services D) more satisfied, loyal, and hardworking employees E) negative brand equity of newly launched products

In Bolivia you are expected to clean your plate while in the United States you do not clean your plate

Indicate whether the statement is true or false.