According to the service profit chain, superior internal service quality results in ________
A) lesser service value
B) increased word-of-mouth sales
C) reduced after-sale services
D) more satisfied, loyal, and hardworking employees
E) negative brand equity of newly launched products
D
Business
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Suppose a company's revenue suddenly drops. Who among the following is most at risk of not being paid?
a) wages to employees b) rent to landlord c) interest to banks d) dividends to preferred shareholders
Business
Despite its widespread acceptance, metric has not been adopted by all __________________ firms and agencies
a. scientific b. U.S. c. technological d. European
Business