Effectiveness and survival of most organizations depends on the ability to successfully adapt to change
a. true
b. false
a;
Business
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The advertisement for a pool reads "a vinyl pool from Parker's for just $5000." When David contacted the firm for the pool, the customer service representative tells David that the total cost will be $8000
When David enquires about the extra $3000, the customer service representative says that is for installation. Which service-quality gap does this situation demonstrate?
Business
When poor performance is due to an employee's lack of ability, what is the least threatening option?
A) Release B) Retrain C) Resupply D) Refit E) Reassign
Business