The four perspectives of the balanced scorecard include all of the following except

A major disadvantage to the use of a blind mailing is the _____

a. high mailing-list cost b. low response rate c. high paper costs per unit d. inability to purchase an appropriate list

The dominate culture is:

A) the culture of the industry leader. B) the sum of the subcultures. C) synonymous with the organization's culture. D) the organizational chart.