A major disadvantage to the use of a blind mailing is the _____

a. high mailing-list cost
b. low response rate
c. high paper costs per unit
d. inability to purchase an appropriate list

b

Business

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CRM firms focus on increasing their share of ________, not share of market

A) profit B) audience C) segment D) usage E) customers

Business

________ break(s) down the return-on-equity into three components

A) The DuPont identity B) Market value ratios C) Profitability ratios D) Asset management ratios

Business