Tannen says that men tend to use "rapport-talk" and women to use "report-talk."

If you want to change audience members' opinions or behaviors, you need to understand why they resist the change

Indicate whether the statement is true or false

The best criterion in evaluating whether a topic will be appropriate to you as the speaker is to ask yourself whether your listeners

a. could view your ideas as relevant to their lives. b. already agree with you. c. might think the subject is worth their time and attention. d. will see you as believable and knowledgeable.