Trust is important in virtual teams because supervision is difficult to accomplish at a distance

Innovyx is an e-mail marketing service provider. It has a new ad campaign aimed at changing negative perceptions of e-mail. The ads explains how much cheaper e-mail advertising is than traditional advertising and what a high return on investment it can generate if used properly. Finally, the message ends by suggesting that companies that want to promote their products give e-mail a chance to show them what it can do. What task does this promotion have?

a. rewarding b. suppressing c. informing d. persuading

________ is a broad-based formula for how a business is going to accomplish its mission, what its goals should be, and what plans and policies will be needed to carry out those goals

Fill in the blank(s) with correct word