Genre is a French word for type or category

Maria called her friend Tom to tell him about her "obnoxious boss." Tom decided that she did not seem to want advice, so he listened and tried to understand her frustration. Tom is most likely engaging in

a. empathic listening. b. evaluative listening. c. appreciative listening. d. disconfirming listening. e . comprehensive listening.

The Delphi technique includes _

A. silent brainstorming by individuals followed by sharing ideas with the group B. interviewing experts on the topic to gain their insights C. sharing ideas in writing or via email and not meeting face-to-face D. shouting out as many ideas as possible within a given time frame