________ demand items are final products demanded by an external customer

_____ is the extent to which a job enables an individual to experience freedom, independence, and discretion.

A. Experienced responsibility B. Autonomy C. Task identity D. Task variety E. Task management

In making the decision to use a symmetric or non-symmetric scale, a good rule of thumb is to:

A) use neither B) use the symmetric scale unless the researcher is confident respondents will only use one side of the scale C) use the non-symmetric scale unless the researcher is confident that respondents will use both sides of the scale D) always use both to be certain that the respondent has a choice of how to best express his or her attitude E) none of the above