Explain what active listening means
What will be an ideal response?
Active listening means sending back to the speaker what the listener thinks the speaker
means both in content and in feelings. Active listening is not merely repeating the speaker's
exact words, but putting into a meaningful whole an understanding of the speaker's total
message.
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Which statement about using comparisons is true?
A) The items being compared must be alike in essential details. B) ?The comparison must be clear and sensible. C) ?The listeners must be able to see differences as well as likenesses. D) ?The comparison must be made between two familiar things. E) ?The things being compared must be concrete rather than abstract.
The Wells Fargo cross-selling issue stemmed from which of the following?
a. poor customer service b. reliance on earned media c. inability to access capital d. ineffective management oversight