Of attitudes, beliefs, and value, attitudes are the most easily changed

__________ messages that criticize, tease, reject, or otherwise cause an emotional injury to another are particularly problematic because they convey negative feelings and rejection

a. Hurtful b. Angry c. Defensive d. Conflict

If an employee expresses emotion that has its genesis outside of the office but is experienced in the place of work, then what type of emotion does this scenario describe?

a) Emotion at wor b) Emotion toward work c) Emotion with work d) Emotional work