While transferring a patient from her house to the ambulance, one of the EMTs slips on a patch of ice and falls. The stretcher overturns, and the patient suffers a broken wrist. She files a lawsuit in civil court alleging negligence. For the patient, which of the following will be the most difficult component of negligence to prove?

Which of the following is an example of an internal obstruction to the infant's airway?

a. Hemangiomas b. Neck mass c. Tracheoesophageal fistula d. Laryngomalacia

If a patient was overcharged for services, the appropriate procedure is to ____. 

A. tell the patient to pay the current bill and a refund will be mailed B. give the patient a credit toward future services C. ask the patient to wait for a corrected statement before sending payment D. apologize, but tell the patient nothing can be done E. refund the difference out of the office's petty cash fund