If a patient was overcharged for services, the appropriate procedure is to ____.
A. tell the patient to pay the current bill and a refund will be mailed
B. give the patient a credit toward future services
C. ask the patient to wait for a corrected statement before sending payment
D. apologize, but tell the patient nothing can be done
E. refund the difference out of the office's petty cash fund
C. ask the patient to wait for a corrected statement before sending payment
Apologize and tell the patient the office will send a corrected statement. Ask the patient to wait for the new statement before sending payment.
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The pressure used for lymphatic facilitation (LF) techniques is best described as:
A) Very light with only enough pressure to move superficial skin B) Moderate with enough pressure to engage muscle tissue C) Heavy with enough pressure to move fluid through deep vessels D) Fluctuating—sometimes light, sometimes heavy
Which of the following is NOT consistent with an IgE mediated response to antigens?
A) Flushed, itching skin B) Increased heart rate C) Nausea and vomiting D) Profound vasoconstriction