Determine the use of organizational job content and other related data
(a) Check organization charts, process charts, and procedure manuals
(b) Employment, training, job and organizational design are potential users
(c) Forecast time requirements to complete various phases of a project
(d) Interview incumbents and observe work being performed
b
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If you're responding to a claim and your company is at fault, it is best to
A) avoid sympathizing with the customer, since it can lead to lawsuits. B) do all you can to discourage further correspondence. C) take (or assign) personal responsibility for setting matters straight. D) be vague about when the claim may be resolved. E) wait at least two weeks before you respond.
When consumers begin to think of an advertisement as old or stale, the concept being illustrated is:
A) a sales-response curve B) wear out effects C) decay effects D) carryover effects