If you're responding to a claim and your company is at fault, it is best to
A) avoid sympathizing with the customer, since it can lead to lawsuits.
B) do all you can to discourage further correspondence.
C) take (or assign) personal responsibility for setting matters straight.
D) be vague about when the claim may be resolved.
E) wait at least two weeks before you respond.
Answer: C
Explanation: C) Take or assign personal responsibility for resolving the situation. You want to convey the idea that as a representative of the company you are responsible for doing whatever it takes to make the situation right.
You might also like to view...
Why would a network administrator want to set up a network share?
What will be an ideal response?
The Internet, or more specifically the Internet and network protocols, was never intended for use by untrusted users or components
Indicate whether the statement is true or false