A business will be in crisis continually, dealing with one process emergency after another,when it ________
A) plans to develop the business process
B) actively seeks to change business processes
C) waits and lets the need for change just happen to it
D) plans to update its business process
C
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The two major customer segmentation schemes are
a, Profiling and Behavior b. Age and Gender c. Demographic and Psychographic d. Geographic and Demographic
A Supreme Court decision related to judicial examination of union performance stressed that:
A) Stiff fines will be paid by anyone associated with a fair representation violation. B) "Wide latitude" should be given to union officials to perform their duties. C) Arbitrators are better than the courts in assessing breaches of fair representation. D) "Perfunctory conduct" of a union does not constitute a breach of fair representation. E) Arbitrators are better than the courts in assessing breaches of fair representation, but stiff fines will be paid by anyone associated with a fair representation violation.