Most speeches of explanation and lectures use a topical organizational pattern

When Kiera tells her parents that she is failing physics, they feel like Kiera is asking for support, so they hire a tutor for her. Their interpretation of Kiera’s message and reaction to it are what part of the listening process?

a. hearing b. understanding c. evaluating d. responding

Based on Stacks and Michaelson’s types of outcomes, which one of the following sequence of events represents the ideal from a successful campaign?

a. message reception-opinion change-behavior change b. behavior change -message reception-opinion change c. opinion change-message reception-behavior change d. message reception-behavior change-opinion change