Successful learning organizations accumulate & share ___________

When you deliver negative messages, you

A) should always begin with a buffer. B) should not include reasons for the decision or information. C) should use language that conveys respect. D) can expect your audience to be offended. E) should not worry about tone.

Through ________ differentiation, brands can be differentiated on features, performance, or style and design

A) services B) channel C) people D) product E) price