The working outline is merely a record of the process you go through in thinking about a speech topic

Which technique for adapting facial expressions is used in the following example? You plaster a smile on your face when you hear that a colleague has been promoted to vice president, a job that you believed you would get

a. masking b. neutralization c. intensification d. deintensification e. signification

Having one person design and produce all the __________ will ensure consistency

a. outlines b. content c. presentation aids d. none of the above