________ is the study of how the body, face, and eyes communicate

Negligent leadership tends to produce:

A. Low morale and low task performance B. High satisfaction and high task performance C. Low satisfaction and high task performance D. High morale and low independence

Before delivering her speech, Jean closed her eyes and pictured herself walking confidently in front of the audience and delivering her well-prepared opening remarks. She imagined herself giving the entire speech as a controlled, confident speaker. In this example, Jean is

A) knowing her audience. B) visualizing her success. C) focusing on her message, not her fear. D) giving herself a mental pep talk.