Customer service professionals greatly improve their ability to build customer loyalty based on their ability to understand two kinds of insights. Describe these
What will be an ideal response?
Two kinds of insight the text encourages are:
• Developing awareness of potential turnoffs customers may experience with the company or organization
• Being aware of (or in tune with) changing trends in dealing with customers and their needs
Business
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A market segment with powerful suppliers controlling the prices is more attractive than a segment with less powerful suppliers
Indicate whether the statement is true or false
Business
Which of the following goals is most likely to be set by an organization to measure effectiveness if it is using the technical approach to measure organizational effectiveness?
A) reduce production cost B) increase market share C) increase rate of product innovation D) lower costs of input
Business