Archer Inc. recently embarked on an effort to increase coordination and cooperation within the company. During the process, the managers of the organization reviewed and specified job responsibilities, grouped jobs into work units, and reallocated resources within the company. The managers were exercising the management function of

When someone whom the managers wishes to see calls to cancel an appointment, a good public relations assistant will

a. offer to make another appointment. b. try to persuade the caller to keep the appointment. c. discourage the caller from making another appointment. d. all of the above.

________, the degree to which a new product is difficult to understand or use, is especially important when it comes to innovation in high-tech consumer products

A) Relative advantage B) Compatibility C) Complexity D) Trialability E) Observability