Managers who want creative and innovative employees should ________
A) not place much emphasis on goals
B) focus on means rather than ends
C) focus on ends rather than means
D) stress that there is only one path to a goal
Answer: C
Explanation: Managers who want to promote innovation should focus on ends rather than means. In other words, they should place emphasis on goals, not the path that employees take to reach those goals. The creative approach is not always a straightforward path, so managers should give employees leeway, keeping track only of destinations and not of means of arriving at those destinations. All of these factors together make "focus on ends rather than means" the correct response and rule out the other responses.
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