Ultimately, the responsibility for an employee's development is _____

Which of the following types of marketing involves sending out letters, brochures, samples, and DVDs to consumers' addresses?

A) direct-response marketing B) direct-mail marketing C) direct digital marketing D) kiosk marketing E) online marketing

"Gatekeepers" have power stemming from ________

A) authority B) expertise C) nonsubstitutability D) control over information