The key to good Presidential __________ that resonate powerfully through the mass media is not trickery with words but a quality message

In which step of the Standard Agenda process would group members ask, "How serious or widespread is the problem?" and "What are the causes of the problem?"

a. task clarification b. solution suggestions c. solution implementation d. fact-finding and analysis e. problem identification

When someone delivers a message aloud to an identified group of listeners, they are engaging in

A. interpersonal communication. B. teleconferencing. C. public speaking. D. mass communication.