In which step of the Standard Agenda process would group members ask, "How serious or widespread is the problem?" and "What are the causes of the problem?"

In most cases, a ________ pattern will work best in speeches of demonstration

a. tactical b. topical c. temporal d. spatial

Closed questions are most effectively used when:

A. the potential responses are known in advance. B. the question asks for sensitive information. C. the researcher needs to include an abbreviation in the question. D. multiple responses are required for the participant to fully answer the question. E. the question asks about something that is relatively new or unique.