A study about employee smiling conducted with college students found that when the employee smiles, customers are likely to perceive that the
A) employee was trying to compensate for poor service.
B) service was of low quality.
C) service was of high quality.
D) price was much lower than reality.
Answer: C
Business
You might also like to view...
Coca-Cola's Minute Maid unit is introducing a new premium fruit beverage. The primary promotional objective of marketing communications for the new product should be to create awareness
Indicate whether the statement is true or false
Business
In an ascription-oriented society, the source of status and influence is based on how well one performs the job and what level of education and experience one has to offer
Indicate whether the statement is true or false
Business