Printing of the convention program should be delayed until the last possible moment

In an informative speech, your thesis states what you want your audience to believe or accept

Indicate whether the statement is true or false.

Research conducted by W. Timothy Coombs indicates that crisis responses from a company or organization that seem __________ are among the most serious mistakes in dealing with a crisis

a. unpredictable b. credible c. self-centered d. sympathetic