As a result of a variety of innovations, the real costs of information processing and communication have _________________ over the past two decades

A social audit is a systematic assessment of a company's performance in implementing _______.

Fill in the blank(s) with the appropriate word(s).

Employee role conflict, inadequate support of employees by management, and poor employee-job fit are factors that can significantly influence the firm's

A. delivery gap. B. knowledge gap. C. communications gap. D. standards gap. E. service gap.