Which approach to capacity management would use a part-time workforce to increase capacity flexibility by enabling the firm to have more people at work during peak periods?

Isabelle phoned her insurance agent to renew her auto insurance policy. On that same call, the agent attempted to sell her one of the firm's new life insurance policies. The agent was pursuing a ________ growth strategy.

Fill in the blank(s) with the appropriate word(s).

It is difficult to enter Japan's retail market because of:

A) its maze of importion and operational laws. B) high brand loyalty. C) its high dependence on black markets. D) low level of disposable income.