Danielle wasn't feeling ________ , so she performed ________ on the test

In which stage of the group development process are group members uncertain about their roles, who's in charge, and the group's goals?

a. Performing b. Forming c. Conforming d. Storming e. Norming

Zappos, the online shoe and clothing marketer, promises free shipping and free returns on any of its products, no questions asked. This is an example of how Zappos has a strong competitive advantage through ________

A) image B) people C) services D) product features E) cost