Using a "silver lining" in the close of a bad-news message includes _______

A) potential benefits
B) an apology
C) a final reminder of what the bad news is
D) a final reminder of why the decision was made
E) contact information in the event the receiver wishes to communicate further

Answer: A
Explanation: A) When communicating negative situations, try to focus on the "silver lining," if one exists. For example, assume you learn that a new product designed by your company has flaws. When communicating this bad news to management, conclude by stressing good news