In addition to online approaches to WOM efforts, marketers must reach out to consumers

A) where they live, work, and shop.
B) who do not fit into any demographic group.
C) only when they have had a negative product experience.
D) who interact neither with media nor non-media connectors.
E) only when consumers invite marketing messages.

A

Business

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To be effective, a bad-news message should _____

A) explain the reasons behind the bad news B) anticipate the reaction of the audience C) clearly state the desired outcome D) soften the impact of the news as much as possible E) include an apology

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A company adopting a ________ strategy will likely aim to develop an organization culture that helps employees around the world unconditionally accept common goals and practices

A) domestic B) multidomestic C) national D) global

Business