Familiarity makes clichés _____________

Statements made by an insurance applicant on an application are considered to be

A) irrevocable B) warranties C) representations D) guarantees

Assurance is the:

A) ability to perform the service dependably and accurately. B) ability of the service provider to respond to the customers needs on a timely basis. C) service provider's employees' knowledge and courtesy and the confidence they instill. D) high level of attention given to customers.