Assurance is the:
A) ability to perform the service dependably and accurately.
B) ability of the service provider to respond to the customers needs on a timely basis.
C) service provider's employees' knowledge and courtesy and the confidence they instill.
D) high level of attention given to customers.
C
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Jars of pickles are sampled and weighed. Sample measures are plotted on control charts. The ideal weight should be precisely 11 oz. Which type of chart(s) would you recommend?
A) p-chart B) c-chart C) both an x-bar chart and an R-chart D) an x-bar chart, but not an R-chart E) both a p-chart and a c-chart
The problem of using IP numbers for addressing hosts in the Internet are
resolved using __________. A. the concept of domains and the use of domain names B. the use of Telnet applications C. the use of email servers D. splitting IP addresses into four octets