A good reference manual will help you with all of the following except ________
A) choose the best format for a resume
B) find the answer to a grammar question
C) find the definition of a word you do not understand
D) find the correct format for a business memo
Answer: C
Business
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When responding to a customer complaint, the best course of action is what?
A) Promise the customer complete satisfaction. B) Explain how you plan to resolve the issue. C) Apologize profusely. D) Promise the issue will never happen again. E) Indicate to the customer exactly who is to blame.
Business
What is the first step in developing an effective sales training program?
A) measuring sales training interest levels B) conducting a training needs assessment C) establishing a sales training budget D) setting sales training goals E) selecting a training provider
Business