Andy, Ben, Liza, Ted, and Jim are online customer service representatives. They have all been reprimanded by their boss. Andy is 24 years old. Ben is 46 years old. Liza is 45 years old. Ted is 26 years old. Jim is 35 years old
Who is least likely to be upset by the reprimand?
A) Andy
B) Ben
C) Liza
D) Ted
E) Jim
B
Explanation: B) Because Ben is older, and male, he is less likely to experience a high level of negative emotions. Younger people experience a higher number of negative emotions. Females experience higher levels of emotions.
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Many consumers, especially when faced with an uncertain purchase decision, think which of the following?
a. A high price is an indication that consumers are being exploited. b. A high price will always lead to major price discounts to wholesalers and retailers that distribute it. c. A high price is a signal of quality. d. A high price is a sign of the company's overall market share.
Which of the following situations is a violation of the IIA's Code of Ethics?
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