Which of the following has traditionally been responsible for evaluating employee performance?
A) team members
B) subordinates
C) immediate supervisors
D) top corporate customers
Answer: C
Business
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One approach to training customers, recommended by advertising experts is to ____________
a. train employees like customers b. use radio advertising c. show service delivery in action d. design palpable service environments e. explain service procedures in advance
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The controlling function of management includes which of the following?
A) resolving conflicts B) establishing strategy C) coordinating activities D) grouping tasks E) monitoring performance
Business