One approach to training customers, recommended by advertising experts is to ____________
a. train employees like customers
b. use radio advertising
c. show service delivery in action
d. design palpable service environments
e. explain service procedures in advance
c
Business
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An "infinite calling population" occurs when the likelihood of a new arrival depends upon the number of past arrivals
Indicate whether the statement is true or false
Business
The project represented by this network diagram has activity lengths in days and crash costs as shown in the table. What is the cheapest crash cost for the project if the contractor must complete all work in 45 days?
Activity Normal Duration Crash Duration Crash Cost/Day A 10 8 $250 B 16 12 $400 C 12 9 $100 D 17 16 $300 E 14 13 $300 F 6 4 $350 A) $550 B) $950 C) $1150 D) $1450
Business