Which of the following is NOT a general guideline for informative speaking provided in the text?

Which step in the A-E-I-O-U Model of Conflict Resolution is represented in the following statement? "If both of us don't make a commitment to working on this full-time, we won't do a good job or get it done on time."

a. Assume the other person means well. b. Express your feelings. c. Identify what you would like to happen. d. Outcomes you expect should be made. e. Understanding on a mutual basis is achieved.

A toast is an example of ________

a. a presentation speech b. an acceptance speech c. a eulogy d. a lecture