Southwest Airlines, which is an industry leader in providing benefits and the way it treats employees, is an example of which of the following dimensions of organizational culture?
A) member identity
B) people focus
C) risk tolerance
D) conflict tolerance
Answer: B
Explanation: An organization's people focus shows in the way that it treats its employees through benefits and other policies and procedures.
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A few research studies about biases and evaluation of customer service concluded that
A) customers tend to be biased in their evaluation of services provided. B) most customers can control their biases. C) customers prefer to be served by workers from a different demographic group. D) services provided by women and nonwhite employees received the highest evaluations.
A firm that tells employees that if they don't take early retirement they may still lose their jobs due to future layoffs is most likely open to age discrimination charges
Indicate whether this statement is true or false.