A few research studies about biases and evaluation of customer service concluded that
A) customers tend to be biased in their evaluation of services provided.
B) most customers can control their biases.
C) customers prefer to be served by workers from a different demographic group.
D) services provided by women and nonwhite employees received the highest evaluations.
A
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It is especially important to marketing professionals that articles written by a firm's experts include bylines so that the ________
A) expert receives a commission B) author's biographical data is clear C) ethics of the article cannot be debated D) name of the firm is sufficiently promoted E) firm gives appropriate credit to the expert
The interest charged by the bank, at the rate of 9%, on a 3-month, discounted note payable for $100,000 is:
A) $9,000. B) $2,250. C) $750. D) $1,000.