Maintenance communication
A) the extent to which the supervisor believes that the subordinate will be able to perform
the assigned tasks with little or no difficulty
B) getting the subordinate to perform as a fully functioning organizational member
C) any communication that indicates interpersonal warmth and closeness
D) an overt form of influence where desired outcomes are fully disclosed
E) messages and behaviors used to preserve an acceptable and lasting relational state.
F) any communication between organizational members that implicitly or explicitly
provides task guidance, personal evaluation, or other guidance
G) attentive, friendly, and relaxed
H) mutual affection the leader and member have for each other based primarily on
interpersonal attraction
I) inattentive, unfriendly, and unrelaxed
J) those that attempt to gain relational rewards by explaining or justifying the actor's
position and attitude
K) a disguised attempt at upward influence
L) an influence technique that uses either open influence or clearly stated outcomes
E
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The textbook cites the poor decision-making strategiesof the Kennedy administration's, which failed Bay of Pigs invasion in Cuba in 1961 as an example of _____
A. groupthink B. doublespeak C. the risky shift phenomenon D. brainstorming
Explaining how a mediation process will unfold ______.
A. helps disputants to remain patient while listening to the other tell his or her story B. creates an unnecessarily long opening statement C. gives the disputants too much information when they are worried about their own conflict D. unnecessarily duplicates premediation casework information