Tim Horton's stresses that its employees take pride in their company and display this pride through the wearing of clean, pressed company uniforms while on the job. Tim Horton's understands that customers evaluate service quality through the deployment of which component?

a. responsiveness
b. reliability
c. tangibles
d. assurance

Ans: c. tangibles

Business

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What is the definition of ethical issue intensity?

A. How important an ethical issue is perceived to be by a company or individual B. A problem requiring an ethical decision C. The resulting evaluation after an ethical decision has been made D. How intense the ethical misconduct is within a company E. What occurs when an ethical decision goes wrong

Business

Informal organization does not help employees satisfy their needs for interacting socially and for identifying with a group

Indicate whether the statement is true or false.

Business