Demographic data can reveal the differences in values and beliefs among people.

Which of the following questions should one ask when establishing a program objective?

A) Does it really address the situation? B) Will management approve of it? C) Is it realistic and achievable? D) Can its success be measured in meaningful terms? E) All but B.

When one wants to do something with the message and therefore focuses more on the content of the message than on the person delivering it, they are reflecting the _____ listening style

a. action-oriented b. content-oriented c. people-oriented d. time-oriented