Etsuko, who is Japanese, found her Caribbean vacation frustrating at points because of the locals' laid-back “island time.” These cultural differences involve which aspect of nonverbal communication?

The potential for public relations on a massive scale was demonstrated first by

A) Elmer Davis' Office of War Information. B) William Henry Vanderbilt's "The public be damned." C) George Baer's social paternalism. D) George Creel's Committee on Public Information.

Which of the following is NOT a target audience of internal public relations?

A) Shareholders. B) Employees. C) Unions. D) Customers.