Which of the following is NOT a target audience of internal public relations?

A) Shareholders.
B) Employees.
C) Unions.
D) Customers.

Answer: D

Communication & Mass Media

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Verbal aggressiveness is

A) providing confirmation. B) not inflicting psychological pain. C) attacking the other's self concept. D) sharing a point of view.

Communication & Mass Media

When you are speaking to a neutral audience, your best strategy is to

A. explain why your shared opinions are superior to others. B. acknowledge that your listeners hold a different position. C. explain why your position would benefit them. D. state your position as simply and clearly as possible.

Communication & Mass Media