A(n) _____ learning function is characterized on the basis of five competencies: strategic direction, product design, structural versatility, product delivery, and accountability for results.

Mass media, which includes television, newspapers, radio, direct mail, billboards, magazines, and the Internet are often referred to as ________ channels of communication

A) personal B) nonpersonal C) permanent D) temporary

________ can be used to display the steps or components of a process

A) Pie charts B) Pictographs C) Schematic figures and flow charts D) Geographic maps