Which of the following represents a brief personal message after the death of a loved one?
A) A letter of recommendation
B) A congratulatory message
C) A message of appreciation
D) A message of condolence
E) A message fostering goodwill
Answer: D
Explanation: D) Condolence letters are brief personal messages written to comfort someone after the death of a loved one. You may have occasion to offer condolences to employees or other business associates (when the person has lost a family member) or to the family of an employee or business associate (when that person has died).
You might also like to view...
Willingness to change is an internal marketing metric
Indicate whether the statement is true or false
Which field helps organizations help manage change that may be considered negative?
A) Human Resources B) Change Management C) Public Relations D) Law E) Strategic Planning